Privacy Policy

Our Privacy Policy has been updated on August 20, 2019. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy will be able to provide details about how we manage the personal information you disclose when using Lockin App, plug-in and smart hardware & software products on the official website. This excludes products or services for which a separate privacy policy is provided.

Our Promise

This Privacy Policy describes how YUNDING INTERNATIONAL PTE. LTD and its affiliates (hereinafter referred to as "YUNDING", "we" or "us") collect, use, disclose, process, and protect the information you provide to us when using our products or services. If we ask you to provide certain information in order to verify your identity when using our products or services, we will use this information in strict accordance with this Privacy Policy and/or our Terms of Service.

This Privacy Policy was developed with full consideration of your needs taken into account. It is important that you fully understand our personal data collection and usage practices as well as full confidence that ultimately, you have control of any personal information provided to YUNDING.

In this Privacy Policy, "personal information" means information itself or data that identifies a particular person by contacting other information about the person that YUNDING has access to.

By using YUNDING products and services,you are deemed to have read, acknowledged and accepted all the provisions stated here in this Privacy Policy, including any changes we make from time to time. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. If you have any questions about the data processing practices summarized in this Privacy Policy, please contact service@lockinsmarthome.com so that we can best see to your needs. We will be happy to address them directly.

Information Collected and How We Use It

1.Types of information collected

In order to provide our services to you we will ask you for personal information that is necessary for us to successfully provide those services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.

The information we collect includes the following types (which may or may not be personal information):

1)Account related information: we will collect your account(uid), nickname, email address, as well as the device bound under the account, other account sharing relationship added under the account, and geographical location information of the account.

2)Software related information: we will collect the version number of your software or plug-in and the language information (such as English) you use.

3)Hardware device related information

Device version related information: information about your device. For example, device serial number, device model, firmware package version number, hardware version number, master firmware version number, Bluetooth firmware version number, fingerprint firmware version number, media version number, plug-in version number. It also includes the device name that you set yourself, which you can change arbitrarily through the device name feature in the plug-in.

4)Device status information: battery level information of the door lock, keypad battery level, binding status with App, volume setting status, physical state of the door lock (unlocking or unlocked), physical state of the door (on, off, mask), network connection status of the device, binding and connection status information between devices.

5)User operation setting information: automatic lock waiting time, automatic lock opening function switch state, automatic lock function switch state, door long open alarm function switch state, equipment installation location naming, fingerprint, password, Bluetooth key number and survival state and corresponding ID; geolocation of devices, door lock calibration status record.

6)Device dynamics and operation records, we will collect the following information:

Door lock name: the name of the door lock that you set;

Device sharing information: Lockin account, phone number and email address used for device sharing, and sharing validity period;

Automatic locking time: the waiting time for automatic locking after the lock is unlocked;

Password: permanent password, time period password, periodic password and temporary password including one-time password, password name, effective date (start date and end date), valid time period, repetition rule, user nickname corresponding to password, email/phone and other information;

Security password: the password in the plug-in , that used to verify the availability of the device;

Fingerprint: left and right hand and finger, fingerprint name, fingerprint information, fingerprint corresponds to user account information; The above mentioned passwords, security passwords and fingerprints are only stored locally, instead of storing user input passwords or fingerprints to the cloud;

Volume: volume of the unlock prompt (including the volume of the door lock wake-up, key sound and the volume of the unlock prompt);

Operation record: record of the operation of the above functions and the setting of locks, including the records of unlocking failure and success, the records of fingerprint and password addition and deletion, the record of volume adjustment of lock opening prompt, and the record of automatic lock waiting time adjustment;

Door lock dynamics: records of door lock usage and abnormal door lock detection;

Feedback information: the commonly used contact information, feedback content and problem log you submitted to us when giving feedback.

2. How these personal information will be use

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use personal information for the following purposes:

1)Collect the account, nickname, E-mail address and the relationship of sharing account in the information related to your account, so as to record your historical information and the corresponding relationship of users you bind/share the device, so as to provide the device sharing service; collect information about your account address and location to determine your distance from home and to provide you with the automatically unlock function.

2)The purpose of collecting software plug-in information and user account information is to provide better use experience for your version update message push and other functional modules.

Your language information is collected in order to tailor a particular language package to your language usage.

3)For the hardware version, we will collect your device version information for your better use experience. On the premise that you have agreed to the terms of the privacy agreement and user's terms of use, the system will automatically upgrade the version of the hardware at an appropriate time through silent upgrade to adapt to the best functional experience of the current hardware.

4)For the purpose of displaying device status in the App, we collect device status information to inform you of the current status of your device, so as to improve your App experience.

5)Collect the information about the operation settings of your device, such as the setting information of the automatic locking waiting time mentioned above, so as to present the current state that can be automatically judged to achieve the desired effect according to your settings; when we collect the password and fingerprint ID of your lock device, we don't store the real password and fingerprint information on our server. We only record the password and ID of the corresponding user account to record who is the corresponding operator of the specific operation; we collect the geolocation of your device in order to provide you with the function of automatic unlock, and collect the information of your lock calibration status in order to record the mechanical state corresponding to the correct lock locking and unlocking, so as to ensure that the state record after calibration is consistent with the state under real operation.

Collect your device ID information corresponding to your account in order to provide after-sales service and customer support, as well as services provided through the device or website.

6)We will use your device serial number, device ID, firmware version information and/or plug-in version information in the App bundled with the device for the purpose of determining the identity of a particular device, so as to provide service or troubleshooting when you get help from the service team.

We collect the device name you edited in order to show you the name of the device in the plug-in.

Get your on/off state setting and wait time setting for automatic locking of locks to cooperate with automatic locking function to achieve automatic locking upon expiration. Get your nickname, phone number, email address, sharing period, password information so that when sharing the device, you can inform the sharers and the permissions of the sharers to use the device.

To obtain the security password information you store locally and store the password ID in the cloud is to provide you with the unlocked operation that can be used normally, as well as the display of the relevant record information after the operation of the device, so that you can know the current status and operation history of the device.

We collect the volume information of your device in order to let you know the current specific volume value before setting the volume, so as to be a reference for you to set the volume.

7)Here are more details on how we use your information (which may include personal information):

Enhance the product experience: collect your geolocation information in order to provide you with more accurate automatic lock/unlock function experience. The purpose of collecting operation records, device status, locking time, shared information and permission information is to analyze the statistical information related to the use of our products and services, so as to understand and improve the response speed of the device.

Analysis and optimization: we may use the information related to the door lock to calculate the number of activated devices, the number of online devices, the success rate of device operation, analyze the distribution of firmware version, etc., calculate the success rate of fingerprint lock opening by using the failed and successful records, analyze the problems and optimize the experience.

Notification push: we use unlock records to provide you with remote push message notification function, and use security event records to provide you with remote push message alarm function.

Device usage record and display: we may use the account information provided by you and the user name you set as Bluetooth key mark, and display relevant user information when pushing notifications to you.

Collect user feedback: the feedback you choose to provide is invaluable to help improve our services. In order to track the feedback you choose to provide, YUNDING may use the personal information you provide to contact you and keep records.

After-sales service: we may use the door lock related information, account information to query the working status of your equipment, in order to solve the problem affecting your use.

3. Direct marketing

We may use your email address, Lockin account number to provide you relating to goods and services of YUNDING companies and our business partners. We will only use your personal data after we obtain your prior explicit consent and involve a clear affirmative action we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication or send email to service@lockinsmarthome.com to unsubscribe. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.

4. Cookies and other technologies

1)What information is collected and how is it used: Technologies such as cookies, tags, and scripts are used by us to collect your behavior data when visiting our official website. These technologies are used in analyzing trends, administering the site, tracking user's movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. For the avoidance of doubt, this data is only used to improve the operating experience of our website.

2)Log files: As true of most websites, we gather certain information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.

3)Data analysis: We will improve the operation experience of the website according to your browsing behavior and click operation data on the website. We will not link the information stored in the analytics software to any personal information you submit in your mobile application.

4)Local storage - HTML5/Flash: We use Local Storage Objects (LSO) such as HTML5 or Flash to store content and preferences. Various browsers may offer their own management tool for removing HTML5 LSOs. To manage flash cookies, please click here

Whom We Share Your Personal Information

We do not sell any personal information to third parties.

We may disclose your personal information to third parties (as defined below) in order to provide products or services that you have requested.

We may disclose information to the third-party service providers and affiliates listed at the end of the section. In any of the various situations described at the end of the section, you can rest assured that YUNDING will only share the personal information in accordance with your consent. Your consent to YUNDING will engage sub-processors for the processing of your personal information. Please understand that if, in any of the situations described below, YUNDING shares your information with a third-party service provider, YUNDING will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. YUNDING will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.

1. Sharing with our group and third-party service provider

In order to operate successfully and provide you with the full functionality of our products and services, we may disclose your personal information to other YUNDING affiliated companies(these may include communications, social media, technology, or cloud services) or our third-party service providers (our mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing YUNDING) affiliated companies and/or other third parties. Such third-party service providers may process your personal information on YUNDING's behalf or for one or more of the purposes listed above. If you would no longer wish to allow us to share this information, please contact us by sending an email to service@lockinsmarthome.com .

2. Sharing information with our group's ecosystem companies

YUNDING works together with other third-party companies to provide you with a complete product experience. YUNDING may disclose your personal information to third-party companies in order to provide you with and make improvements to a range of exciting products and services (including software and hardware). Some of these products and services will be under the Lockin brand, while other products may use their own brand.

YUNDING and other third-party companies may share data related to Lockin brand products and services in order to provide software and hardware services, create better functionality, and provide a better user experience. If YUNDING is involved in the merger, acquisition, or sale of all or part of its assets, we will notify you of any change to the ownership of, use of, or any of the choices you have regarding your personal information by email and/or by posting a notice on our website.

3. Sharing of information with others

YUNDING may disclose your personal information to others without further consent when required under applicable law.

Information not requiring consent

1)We may share anonymized information in aggregate form with third parties (such as advertisers on our website) for commercial purposes. We may share trends in common usage of our services, for example, the number of customers in a particular group who purchase certain products or engage in certain transactions.

2)For the avoidance of doubt, YUNDING may collect, use, or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under relevant national and regional data protection laws and regulations. We may also disclose your information without your consent if we believe in good faith that it must be disclosed in order to protect our rights, your safety, or the safety of others; investigate fraud; or respond to government requests.

Security Commitment

1. YUNDING's security measures

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place reasonable physical, electronic, and managerial procedures to protect the information We collect from you during your use of the YUNDING's products and services. We will take all appropriate measures to protect your personal information.

All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligation sand may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken in order to prevent any unauthorized access and use.

We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

2. What you can do

You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you.

YUNDING cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must immediately notify us if any online users access your account without permission or if any other security breaches occur.

Your assistance will help us better protect your personal information.

Accessing Other Features On Your Device

Our application may need to access certain features on your device, for example, Wi-Fi network status. This information is necessary for these applications to be able to run on your device and for you to be able to interact with them. You can close the application on your device at any time, or you can contact us at service@lockinsmarthome.com to revoke your consent.

You Have Control Over Your Personal Information

1. Control settings

YUNDING knows that everyone has different concerns about privacy. Therefore, We have provided some examples of the various ways in which YUNDING allows you to restrict the collection, use, disclosure, and processing of your personal information, in addition to ways in which you can control your privacy settings:

Agree/disagree when the privacy policy window pops up;

Log into or log out Lockin App or plug-in or Lockin official website;

Revoke the privacy policy.

If you previously agreed to let us use your personal information for the purposes described above, you can change your decision at any time by writing us a letter or sending an email to service@lockinsmarthome.com.

2. Access, update or correct your personal information

You have the right to request access to and/or to correct any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before your request is processed. Once we have a sufficient amount of information, we will be able to process your request to either access or make corrections to personal information. We will respond to your request within the time period specified by applicable data protection law.

We usually provide these services free of charge, but reserve the right to charge a reasonable fee for your data access requests.

If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: service@lockinsmarthome.com.

More details about the personal information in your Lockin Account can be accessed or changed by using your device to log into your account or www.lockinsmarthome.com.

3. Withdrawal of consent

You can submit a request, in which you can request to withdraw your consent for us to collect, use and/or disclose any of your personal information that we hold or control. We will process your submission within a reasonable amount time, after which, we will abide by your request and no longer collect, use, and/or disclose your personal information.

Please recognize that your withdrawal of consent may result in some legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy YUNDING's products or services.

Transfer of Personal Information Outside Of Your Jurisdiction

To the extent that we need to transfer personal information outside your jurisdiction, whether it is transferred to our affiliates or to third-party service providers, we shall do so in accordance with the applicable laws. In particular, in order to ensure that all such transfers comply with applicable local data protection law, we will implement appropriate security safeguards.

YUNDING use overseas facilities to process or backup your personal information. These overseas jurisdictions may or may not have data protection laws similar to those in your jurisdiction. In order to protect user's privacy data, such user data will not be transferred outside the user's country or region without the user's consent. We may transfer and store your personal information to our overseas facilities with the consent of the user. however, this does not change our full commitment to protecting your personal information in compliance with this Privacy Policy.

Miscellaneous

1. Minors

We believe that it is the responsibility of parents to monitor their children when using our products and services. Our policy, however, does not require us to obtain the personal information of minors or to send any promotional materials to these kinds of people.

YUNDING will not seek or attempt to seek out any way to obtain personal information from a minor. If parents or guardians have reason to believe that a minor has provided personal information to YUNDING without their prior consent, they should contact us to ensure that such personal information is removed and that subscriptions the minor may have for any applicable YUNDING's services are canceled.

2. Order of priority

If you agree to an applicable user agreement, and if there is any inconsistency between the user agreement and this Privacy Policy, the user agreement will prevail.

3. Privacy Policy updates

We periodically review our Privacy Policy, and we may update it to reflect changes in our information practices. If we make a substantial change to this Privacy Policy, We will notify you by email (using the email address specified in your account), by releasing a notice in all YUNDING website, or by contacting you via your mobile device. This will allow you to understand what information we collect and how we use it. These kinds of changes to this Privacy Policy will be effective starting on the date specified in the notice or on the website. We recommend that you visit this page regularly for the latest information on our privacy practices. Your continued use of products and of website, cell phone and/or any other device-based services will be deemed as your acceptance of the updated Privacy Policy. If we collect additional personal information from you, or if we wish to use or reveal your personal information for a new purpose, we will once again seek your consent.

Do I Have To Agree To All Terms And Conditions Of Third Parties

Our Privacy Policy does not apply to products and services provided by third parties. YUNDING Products and services may include third party products and services, as well as links to third-party websites. When you use these products or services, they may also collect your information. Because of this, we strongly urge you to spend time reading the privacy policies of these third parties, just as you have read ours. We do not take any responsibility for the way in which third parties use the personal information they collect from you, nor do we have any control over how they use it. Our Privacy Policy does not apply to other websites whose links can be accessed through our services.

Retention Policy

We retain information we collect about you as long as it is still needed for the purposes we obtained it or as long as it is needed to comply with applicable legal requirements or permissions. As long as can reasonably infer that retain personal information cannot achieve the purpose of collecting personal information, and by law, resolve disputes and enforce our agreements or other commercial purposes is no longer needed to retain information, we will no longer retain personal information, or eliminate their personal information and the way to specific individuals associated.